Fortunatley, it is very unusual that anything should go wrong with your hire. Where an issue does arise we will work with you to find a mutually acceptable arrangement.
On all standard hires, you are liable for the full value of the equipment should anything go wrong including theft, loss and damage.
Liability Limitation Guarantee (LLG)
You may choose to purchase our Liability Limitation Guarantee at the rate of £25 per hire. This will limit your liability to £250 per item where negligence has not played a part in the loss. For example, a camera stolen while unattended in a public place or damage that occurs while using the equipment for which it is patently not designed for. These would be considered negligent.
Lens Lab does not provide insurance but we do recommend photoGuard. When you take out a policy with photoGuard for your own equipment, you'll automatically get cover for equipment hired to you by Lens Lab within the limits of the value of your policy. What's more if you buy your insurance through our affiliate links you will be able to get a 10% discount off their standard prices.
Want to know more? More information about photoGuard here >
Use this link to photGuard to get your discount: https://www.photoguard.co.uk/lens-lab
You are obliged to take care of the hired equipment for the time it is loaned to you, be sure to have good security in your home or store and keeping it safe at all times, there is no cover for loss due to negligence. Water damage, leaving equipment unsupervised in public areas, on public transport for example isn't covered by our insurance and you will be liable if equipment is lost or damaged in these circumstances. You may wish to have your own insurance that will cover the hire equipment and in some circumstances this may be a condition of your hire.
Damage vs normal wear and tear Generally speaking, normal wear and tear is acceptable. This includes minor scratches or scuff marks on the lens hood, barrel, or camera body etc. When a scratch is more significant (longer than 4mm), or creates a dent we may think of this as beyond normal wear and tear taking into consideration the length of the hire, the age of the equipment and the original condition. Damage to vital parts of the equipment which effects its performance eg the glass or mount on a lens or camera would not be considered as normal wear and tear. When we find damage that we do not consider to be normal wear and tear we will contact you with a view to making a mutually acceptable solution, this would usually involve an equipment devaluation fee or for you to cover the cost of repairs.